BofA faces backlash over questions about customers’ citizenship
The bank’s predicament suggests that the Trump administration’s hard-line stance on immigration can cause headaches for financial institutions. American Banker: Feed
Tag Archives: Customers
All that tech, yet customers keep opening accounts at branches
Onboarding technology isn’t enough if the account opening process is too cumbersome, a J.D. Power survey finds. American Banker: Feed
Helping your customers better meet their short-term loan needs
New research conducted by SourceMedia Research/American Banker and commissioned by Fiserv highlights consumers’ need and desire for better short-term lending options from their financial institutions American Banker: Feed
Customers may actually lose uninsured deposits in latest failure
For the first time in nearly nine years, an acquirer of a failed bank agreed to purchase only the institution’s insured deposits, making it likely that some customers will not recoup all of their uninsured funds. American Banker: Feed
Converting leads to customers in a digital world
Banks are still using traditional sales processes that rely heavily on branch traffic. American Banker: Feed
Customers want humans, not chatbots, to resolve customer service issues
Juniper Research predicts that the use of chatbots will save organizations more than $ 8billion a year by 2020, but at what risk to the customer experience? BizReport
Biometric authentication drivers higher trust among mobile banking customers
New research from biotechnology security firm EyeVerify reveals that consumers are onboard with biometrics and, by embracing such authentication methods, brands can grow consumer trust, engagement, and loyalty. BizReport
Customers will only embrace tech changes if staff does first
Bankers are well aware of the industry transformation taking place. However, they need to convince employees that change is worthwhile before turning reimagined business models into realities. American Banker: Feed